Takaful Malaysia improves IT efficiency with in-house infrastructure, cost savings, and innovation
CUSTOMER
Syarikat Takaful Malaysia Berhad (Takaful)
CUSTOMER SIZE
950
COUNTRY/REGION
Malaysia
INDUSTRY
Finance, Insurance
PARTNER
Redynamics Asia Sdn. Bhd.
BUSINESS NEEDS
Takaful Malaysia regains control of IT infrastructure
Takaful Malaysia, a composite insurance company, decided to bring back IT infrastructure in-house in 2013 due to poor response times from their outsourcing partner, lack of control and visibility, and inability to pioneer new IT services. The company needed better automation, visibility, and control to ensure robust systems, experiment with new integrations, and maintain a competitive edge.
By managing their IT infrastructure in-house with Microsoft System Center 2012, Takaful Malaysia achieved a 40% reduction in response times and a 27% reduction in IT infrastructure management costs, while empowering their CIO to pioneer new IT services.
SOLUTION

Takaful Malaysia automates IT with Microsoft System Center 2012
Takaful Malaysia chose Microsoft System Center 2012 to automate their IT service desk and infrastructure support for operational systems in-house, with the deployment including System Center Service Manager, System Center Orchestrator, Microsoft System Operations Manager, Microsoft System Center Configuration Manager, and System Center Endpoint Protection.
By doing an internal analysis and factoring in all costs, Takaful Malaysia determined that they could manage their IT more cost-effectively in-house, achieve better control and visibility, and pioneer new IT services. Redynamics Asia, a trusted Microsoft partner, assisted with the smooth transition, leveraging their deep understanding of the solution
BENEFITS
Takaful Malaysia boosts efficiency and cuts costs with in-house IT
01
More efficient IT support
02
Costs reduced by 27%
03
Faster response times
04
Greater control and insight
05
Increased business agility
TESTIMONIALS
“When we brought IT infrastructure management inhouse … we successfully reduced our total IT staffing requirement by seven headcount. With all the people and licensing costs factored in, we’ve made an overall saving of 27 percent.”
Patrick Wong, Chief Information Officer, Takaful Malaysia